Groupe IMA
Odycare at the Heart of International Medical Assistance
Structuring the coordination of IMA's medical case files, from emergency to case closure
An assistance provider facing complex medical cases
The Groupe IMA supports its beneficiaries through sensitive medical situations — post-hospitalisation return home, emergency medical assistance in France and abroad. Its teams must coordinate multiple healthcare professionals around complex case files, whilst ensuring responsiveness, traceability and continuity of care.
To address these challenges, IMA deployed Odycare, the care coordination solution developed by Coexya, integrated with IMA’s existing information system.
A specialist in digital health for over 20 years, Coexya supports eight French regions and private assistance providers in implementing care coordination projects, drawing on proven software and deep expertise in sector-specific challenges.
Two use cases serving IMA’s teams
Supporting beneficiaries
Odycare structures telephone support for beneficiaries leaving hospital and those receiving home care. The solution centralises a shared medical record and facilitates coordination between assistance coordinators, nurses and doctors, ensuring a consolidated view of each situation.
Managing medical assistance and medical repatriation
When a medical emergency occurs abroad, Odycare enables rapid case opening, coordination with supervising physicians and centralisation of all information required to decide on and organise a medical repatriation — through to case monitoring and closure within controlled timeframes.
Why Odycare for IMA?
The solution delivers for IMA:
- Centralisation and structuring of medical assistance case files
- Seamless coordination between medical, social and operational stakeholders
- Operational support for teams working in sensitive and urgent situations
- Continuity of follow-up, from case opening through to closure
- Native integration with IMA’s existing information system
