Groupe IMA
Odycare at the Heart of Medical Assistance
Structuring the coordination of IMA's medical case files, from emergency to case closure
An assistance provider facing complex medical cases
The Groupe IMA supports its beneficiaries through sensitive medical situations — post-hospitalisation return home, emergency medical assistance in France and abroad. Its teams must coordinate multiple healthcare professionals around complex case files, whilst ensuring responsiveness, traceability and continuity of care.
To address these challenges, IMA has rolled out Odycare as a platform for coordinating and managing medical assistance cases, which is integrated with IMA’s information system.
Two use cases serving IMA’s teams
Supporting beneficiaries
Odycare structures telephone support for beneficiaries leaving hospital and those receiving home care. The solution centralises a shared medical record and facilitates coordination between assistance coordinators, nurses and doctors, ensuring a consolidated view of each situation.
Managing medical assistance and medical repatriation
When a medical emergency occurs abroad, Odycare enables rapid case opening, coordination with supervising physicians and centralisation of all information required to decide on and organise a medical repatriation — through to case monitoring and closure within controlled timeframes.
Key benefits of Odycare
- Centralisation and structuring of medical assistance case files
- Seamless coordination between medical, social and operational stakeholders
- Operational support for teams working in sensitive and urgent situations
- Continuity of follow-up, from case opening through to closure
- Native integration with IMA’s information system
