E-publishing for your customer communication
Take effective charge your multi-channel communication!
Multi-channel communication at the heart of your development strategy
Today, companies are faced with multiple challenges when communicating with their customers. The number of communication channels is increasing, the need for personalisation is vital, the digital transition is accelerating and legal constraints are tightening.
E-publishing makes IT work for your customer communication. Based on your customer data, e-publishing tools will let you to design your communication media then mass generate your documents.
These documents are customised with your data in the format of your choice (e.g. PDF for archiving, mailing, SMS, email, ready for the internet, website, etc.).
Customer Communication Management (CCM)
- Audit, support, advice
- Document migration
- CCM base implementation
- Integration with business applications (billing system), ERP, CRM
- Implementing document production monitoring via a portal
Personalised and targeted communication media
- Creating a rationalised and optimised document base
- Delegating document design to the business sector
- Delegating marketing and personalised sales campaign management to the business sector
- Multi-channel and multi-media distribution
Customer Experience Management (CXM)
- Implementing the CXM platform
- E-document generation
- Digitalizing the customer journey
- Marketing data management (Segmentation, Targeting, Data-Driven)
In order to best respond to your needs, a team of experts is at your disposal
Are you facing a specific problem in your e-publishing processes for your communication media? We have perfected our e-publishing solutions to become a market leader and meet recent web standards. Our teams can offer you customised software.