CCM

E-publishing for your customer communication

Take effective charge your multi-channel communication!

Multi-channel communication at the heart of your development strategy

Today, companies are faced with multiple challenges when communicating with their customers. The number of communication channels is increasing, the need for personalisation is vital, the digital transition is accelerating and legal constraints are tightening.

E-publishing makes IT work for your customer communication. Based on your customer data, e-publishing tools will let you to design your communication media then mass generate your documents.

These documents are customised with your data in the format of your choice (e.g. PDF for archiving, mailing, SMS, email, ready for the internet, website, etc.).

Key figures

9

years is the average experience

of employees in the field of CCM

10

billion

documents are produced annually by Coexya’s managed platforms

110

employees

working exclusively on CCM

Customer Communication Management (CCM)

  • Audit, support, advice
  • Document migration
  • CCM base implementation
  • Integration with business applications (billing system), ERP, CRM
  • Sorting/Regrouping/Division
  • Implementing document production monitoring via a portal

Personalised and targeted communication media

  • Creating a rationalised and optimised document base
  • Delegating document design to the business sector
  • Delegating marketing and personalised sales campaign management to the business sector
  • Multi-channel and multi-media distribution

Customer Experience Management (CXM)

  • Implementing the CXM platform
  • E-document generation
  • Digitalizing the customer journey
  • Marketing data management (Segmentation, Targeting, Data-Driven)

Our partners

Every day, our teams of developers and consultants work with leading business process automation software, OpenText, Quadient and Naelan.

OpenText Exstream

‘Silver’ Partner since 2001

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Quadient

‘Platinum’ Partner, we have been the number one integrator of Quadient in France since 2018

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Naelan

Integration partner since 2014

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Our software

The KAMI Suite is a range of products and services to help you manage your electronic documents and create the best document migration processes and customer communication channels for your business.

Kami

The KAMI suite is a range of products developed by our teams for the management of your electronic documents and to get the most out of your customer communication.

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In order to best respond to your needs, a team of experts is at your disposal

Are you facing a specific problem in your e-publishing processes for your communication media? We have perfected our e-publishing solutions to become a market leader and meet recent web standards. Our teams can offer you customised software.

Contact us