E-publishing: Manage and optimise your multi-channel customer communication

Customer communication management platforms that meet new needs


Why a good document flow management strategy provides a successful customer experience ?

Today, companies are dealing with challenges related to communication with their customers. The number of communication channels is increasing, the need for personalisation is becoming stronger and stronger, the digital revolution is accelerating and legal requirements are becoming more stringent.


Multi-channel communication is at the core of development strategies

Desktop publishing places IT at the centre of your communication. Based on your customer data, desktop publishing tools will enable you to design your communication media, then generate your documents on a massive scale.
These are personalised with your data, in the format of your choice (ex PDF for archiving, postal dispatch, SMS, email, online availability, website, etc.).

Coexya offers support in the implementation of CCM platforms

Customer Communication Management (CCM)

  • Audit, support, advice
  • Document migration
  • Implementation of the CCM base
  • Integration with business applications ( invoicing system), ERP, CRM
  • Sorting / Consolidation / Splitting
  • Implementation of document production monitoring through a web portal

Customisation and targeting of communications

  • Creation of a rationalised and optimised document database
  • Delegating document design to the business lines
  • Delegation to the business units of the management of marketing campaigns and customised sales campaigns
  • Multi-channel and multi-media distribution

Customer Experience Management (CXM)

  • Implementation of CXM platform
  • E-document generation
  • Digitalisation of the customer journey
  • Marketing data management (Segmentation, Targeting, Data-Driven)


Our team of desktop publishing experts will answer your needs

Are you facing a specific problem in your desktop publishing communication processes? Thanks to a perfect knowledge of desktop publishing solutions on the market, as well as the most recent web standards, our teams can also recommend customised software.


years is the average experience

of employees in the file of CCM



documents are produced annually by Coexya's managed plateform



working exclusively on CCM

Our partners

OpenText Exstream

« Silver » Partner since 2021

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« Platinium Partner », we have been the number one integrator of Quadient in France since 2018

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Integration partner since 2014

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Our desktop publishing software

The KAMI Suite is a range of products and services to help you manage your electronic documents and create the best document migration processes and customer communication channels for your business.


The KAMI suite is a range of products developed by our teams for the management of your electronic documents and to get the most out of your customer communication.

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