E-publishing: Manage and optimise your multi-channel customer communication
As the leading Quadient integrators in France, we design and deploy customer communication management (CCM) and desktop publishing platforms for large enterprises and public sector organisations.
With 140 specialist staff, over 10 billion documents processed each year and an average of nine years’ experience per consultant, we support our clients from design through to operation. Our teams rely on market-leading solutions: Quadient, OpenText (Silver partner since 2001) and Naelan (partner since 2014).
Why a good document flow management strategy provides a successful customer experience ?
Today, companies are dealing with challenges related to communication with their customers. The number of communication channels is increasing, the need for personalisation is becoming stronger and stronger, the digital revolution is accelerating and legal requirements are becoming more stringent.
Multi-channel communication is at the core of development strategies
Desktop publishing places IT at the centre of your communication. Based on your customer data, desktop publishing tools will enable you to design your communication media, then generate your documents on a massive scale.
These are personalised with your data, in the format of your choice (ex PDF for archiving, postal dispatch, SMS, email, online availability, website, etc.).
Coexya offers support in the implementation of CCM platforms
Customer Communication Management (CCM)
- Audit, support, advice
- Document migration
- Implementation of the CCM base
- Integration with business applications ( invoicing system), ERP, CRM
- Sorting / Consolidation / Splitting
- Implementation of document production monitoring through a web portal
Customisation and targeting of communications
- Creation of a rationalised and optimised document database
- Delegating document design to the business lines
- Delegation to the business units of the management of marketing campaigns and customised sales campaigns
- Multi-channel and multi-media distribution
Customer Experience Management (CXM)
- Implementation of CXM platform
- E-document generation
- Digitalisation of the customer journey
- Marketing data management (Segmentation, Targeting, Data-Driven)
Our team of desktop publishing experts will answer your needs
Are you facing a specific problem in your desktop publishing communication processes? Thanks to a perfect knowledge of desktop publishing solutions on the market, as well as the most recent web standards, our teams can also recommend customised software.
Our desktop publishing software
The KAMI Suite is a range of products and services to help you manage your electronic documents and create the best document migration processes and customer communication channels for your business.
Editing & CCM Expertise: Why choose Coexya?
- Omnichannel Customer Communication: We design Customer Communication Management (CCM) solutions to deliver your documents in a consistent and personalised manner across all channels: email, post, SMS and customer portals.
- Performance & Industrialisation: Automation of high-volume publishing workflows to ensure reliable, rapid document production and a significant reduction in your management costs (composition, industrial publishing).
- Document Compliance & Integrity: Implementation of rigorous processes ensuring the traceability and legal compliance of your mailings, with native integration with your EAS (Electronic Archiving System) and EDM solutions.
FAQ: Everything you need to know about modernising your desktop publishing and CCM
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/ How do you successfully migrate a legacy document composition system to the Cloud?
Migrating an ageing document output estate requires a structured approach to avoid any service disruption. Coexya’s experts recommend a comprehensive audit of document templates followed by workflow rationalisation before moving to a micro-services or SaaS architecture. With 140 dedicated CCM specialists and more than 10 billion documents processed each year across the managed platforms, Coexya applies a proven methodology that durably reduces technical debt and improves scalability.
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/ How can document composition improve the omnichannel customer experience (CX)?
Modern document composition transforms transactional documents (invoices, statements) into engagement drivers. By adopting a CCM solution integrated by Coexya — France’s number one Quadient integrator since 2018 — you can deliver interactive, responsive content across all channels (web, mobile, print). Hyper-personalisation of communications strengthens brand image and customer satisfaction.
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/ What solutions ensure GDPR compliance and legally valid archiving?
Securing document workflows relies on traceability and data integrity. Coexya deploys electronic signature components and legally admissible archiving solutions (EAS) that comply with applicable standards, drawing in particular on OpenText Exstream, of which Coexya has been a Silver partner since 2001. These mechanisms ensure GDPR compliance, sensitive data protection and the legal validity of every document produced and retained.
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/ What is the real ROI of a CCM modernisation project?
The return on investment of a Customer Communication Management project is twofold. Immediately, it delivers a significant reduction in postage costs through digitalisation. Over the medium term, the business process automation put in place by Coexya — which manages platforms processing more than 10 billion documents per year — reduces manual errors, accelerates payment timescales (DSO) and substantially lowers IT maintenance costs.
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/ How do you integrate CCM with a CRM such as Salesforce or an ERP such as SAP?
Interoperability between document composition and business tools is critical to organisational agility. Coexya uses APIs and native connectors to link the leading solutions (Quadient, OpenText) to your information systems. With an average consultant experience of 9 years in the CCM domain, our teams enable personalised documents to be generated in real time from your CRM or ERP data, with no manual re-keying whatsoever.
